Streamlined ERP: Accelerating Contract Loading for a Global Travel Company

A global travel enterprise, connecting airlines, hotels, and transport services worldwide, needed a simpler way to manage constant rate updates and special deals. Their existing ERP system was functional but burdened by manual data entry, multiple spreadsheets, and frequent human error. Streamlining the design and usability of the input flows offered a promising path to faster, more accurate pricing updates.

• Constantly Changing Rates: Seasonal discounts, fluctuating exchange rates, and short-term partner promotions required swift, repeated updates.

• Data Overload: Staff juggled numerous spreadsheets, risking duplicate or incorrect entries.

• Need for Real-Time Visibility: Updated prices had to sync quickly worldwide to maintain trust and competitive advantage.

Focusing strictly on the design and usability side of ERP workflows, the team worked in collaboration with the travel company’s in-house development staff to shape more efficient processes:

1. Workflow Redesign

Mapped out existing steps to spot repetitive tasks, simplifying the interface to help employees focus on critical fields while automated checks flagged errors.

2. User Testing

Iterative testing sessions allowed real employees to simulate daily tasks, revealing friction points. Feedback influenced interface adjustments, from improved dropdowns to logical grouping of essential data fields.

3. Ensuring Accuracy

Built in validation prompts for currency conversions and discount structures, reducing guesswork for employees who previously relied on manual cross-checking.

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• Faster Rate Updates: Automated checks and easier inputs cut update times by 60%.

• Reduced Data Errors: Simpler interfaces and built-in validations curbed small mistakes that often led to bigger customer complaints.

• Smoother Global Coordination: Teams worldwide shared the same updated rates, enabling consistent offers and improved customer confidence.