This Refund & Cancellation Policy (“Policy”) outlines the terms under which Sygneo Systems FZCO (“Sygneo Systems,” “we,” “us,” or “our”) processes refunds and handles cancellation requests for services offered on our website and through any other direct channels. By using our services, you agree to the conditions set forth in this Policy.
• Refunds may be granted under specific circumstances and are not automatically guaranteed.
• We review each request on a case-by-case basis, considering factors such as the nature of the service, completion status, and any errors attributable to Sygneo Systems.
• Government, free zone, or third-party fees incurred during the service process are strictly non-refundable.
• Payment processing charges imposed by payment gateways or banks are also excluded from refunds.
• Services that have been initiated, processed, or completed are generally non-refundable.
• Custom services tailored to your specific requirements are not eligible for refunds due to the bespoke nature of these offerings.
• Refunds will not be issued if delays or errors arise from incorrect or incomplete information provided by the user.
• Users must ensure all information and documentation required to deliver the service is accurate and up to date.
• To be considered for a refund, you must submit your request within fourteen (14) calendar days of the payment date. Requests submitted after this period may not be accepted.
• Your account with Sygneo Systems must be in good standing with no outstanding dues or violations of our Terms of Service.
• Refunds are not available for any service classified as non-refundable under Section 1.2 or 1.3.
• Email your request to support@sygneo.com with the subject line “Refund Request.”
• Include your full name, contact details, a detailed description of the purchased service, and proof of payment (e.g., transaction receipt or invoice).
• We will acknowledge receipt of your refund request within three (3) business days.
• Our team will conduct an internal review to verify the status of the service and evaluate whether it meets the criteria for a refund.
• The review process typically takes between seven (7) to fourteen (14) business days after all required information has been provided.
• You will be notified via email of the outcome, whether approved or denied.
• Refunds will be done only through the Original Mode of Payment.
• If payment was made via credit or debit card, the refund will be credited back to the same card used during the original transaction.
• Refunds will be processed within 10 to 45 days, depending on the issuing bank of your credit or debit card.
• Once a refund is issued, it may take additional time for the amount to appear in your account, subject to your financial institution’s policies.
• Upon successful processing of the refund, you will receive a confirmation email outlining the details of the transaction.
• You may cancel requested services within 24 hours of placing the order or making the request.
• Cancellation requests made after this 24-hour window may not be eligible for a full refund.
• To cancel a service, send an email to support@sygneo.com with the subject line “Cancellation Request.”
• Include your order or service details, full name, and proof of payment or order confirmation number.
• If your cancellation request is approved, any applicable refund will be processed back to the original payment method.
• Please allow up to 45 days for the refund transfer to be completed.
• If the service has already been initiated, partial refunds may be granted at our discretion to cover any unrecoverable costs.
• Cancellations requested after the service is substantially completed will typically result in no refund.
• Custom or Tailored Services: Projects or services developed exclusively to meet your unique requirements are non-refundable once initiated.
• Third-Party Delays: Sygneo Systems is not liable for delays or additional costs arising from government authorities, free zone entities, or third-party agencies.
• User Error or Incomplete Information: Refunds will not be issued if delays or failures are caused by incorrect or incomplete information provided by the user.
• If you disagree with the outcome of a refund or cancellation request, you may escalate your concern by emailing escalation@sygneo.com.
• We will conduct an additional review and provide a final decision within five (5) business days.
• Should the matter remain unresolved, you may seek legal remedies under UAE law.
• Any disputes will be subject to the jurisdiction of the courts in Dubai, United Arab Emirates.
For any questions, clarifications, or disputes related to our Refund & Cancellation Policy, please contact:
Sygneo Systems FZCO
Level 41, Emirates Towers,
Dubai, United Arab Emirates
Email: support@sygneo.com
By using our services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Refund & Cancellation Policy. We reserve the right to update or modify this Policy at any time. Any changes will be effective immediately upon posting the revised version on our website or sending you a notification, as appropriate.
